Privacy Policy

This privacy policy sets out how Supernova Power (“we”, “us” or “our”) uses and protects any information that you give to us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended, including by the Data (Use and Access) Act 2025 (together, the Data Protection Legislation), the controller identified in this notice is Supernova Power, Strelley Hall, Main Street, Strelley, Nottingham, NG8 6PE.

We review this privacy policy and update it when necessary. The latest revision of this draft is dated 5 November 2026. Where a change involves a new use of personal data, we will provide the relevant privacy information before starting that processing.

Information you give us

This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This can include information you provide to us when completing our enquiry form; register for our newsletters, enter a competition, promotion or survey; when you report a problem with our site; and when you give us feedback.

The information you give us may include:

  • name
  • contact information including email address & telephone number
  • other information relevant to your enquiry/the product or service you are interested in.

Information we collect about you

When you visit our website, we may automatically collect the following information:

  • Technical information, including the IP (Internet Protocol) address used by your computer to connect you to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL), clicks through our site (including date and time), services or properties you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

What we do with the information we gather

We will only use your personal data when the law allows us to. We will use your data to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To contact you to discuss your request.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • If you subscribe to our Newsletter, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Where permitted by law, we may use your identity, contact details, usage data, technical data and marketing preferences to understand which of our products, services and offers may interest you.

Responding to an enquiry or sending information you specifically request does not, by itself, give us permission to send you ongoing unsolicited marketing. For unsolicited marketing by email or text to individual subscribers, including sole traders and certain partnerships, we will obtain consent unless all conditions of the products and services soft opt-in are met. This exception requires us to have obtained your contact details directly during a sale or negotiations for a sale of our products or services, to market only our own similar products or services, and to offer a simple, free opt-out both when collecting your details and in every subsequent marketing message. Different rules apply to corporate subscribers; we will identify ourselves and provide a valid unsubscribe contact in our messages.

Sharing personal data with another organisation for its own marketing is distinct from using a provider to send messages on our behalf. Where consent is required for sharing or subsequent marketing, we will obtain appropriate, specific consent before this takes place.

You can object to direct marketing or withdraw your marketing consent at any time by using the unsubscribe facility in our messages, where provided, or by emailing [email protected]. You may also write to us at Strelley Hall, Main Street, Strelley, Nottingham, NG8 6PE. There is no charge for opting out.

Opting out of marketing does not prevent us from sending necessary service or contract communications that are not marketing. We may retain the minimum information needed to record and respect your marketing objection.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

However, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Retention

We will only retain your personal information for as long as is necessary to carry out the purpose for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your rights / Controlling your personal information

Your rights depend on the circumstances and the lawful basis on which we process your personal data. They include the rights described below, subject to applicable legal conditions and exemptions.

Where processing is based on your consent, you can withdraw that consent at any time by emailing [email protected] or writing to Strelley Hall, Main Street, Strelley, Nottingham, NG8 6PE. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

You can ask us to rectify any inaccuracies in the personal information that we hold about you.

You can request erasure of your personal data where the legal conditions for this right are met, including where the data is no longer needed, where you successfully object to processing, or where the data has been processed unlawfully. This right is not absolute; for example, we may need to retain information to meet a legal obligation.

Your right to object to direct marketing: You can object at any time to the use of your personal data for direct marketing, including related profiling. If you object, we must stop using your personal data for those purposes.

You may also object, on grounds relating to your particular situation, where we process your personal data on the basis of legitimate interests. In that case, we must stop unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is needed for legal claims. This qualification does not apply to an objection to direct marketing.

You have the right to restrict our processing of your personal data (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

You may have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to have it transmitted to another controller, where the legal conditions for data portability are met. This right does not apply to all personal data or all processing.

You have the right to request access to your personal data and information about how we use it. Exercising your rights is normally free of charge. Any fee or refusal will be limited to circumstances permitted by the Data Protection Legislation, and we will explain the reason where required.

You can exercise any of the above rights at any time by contacting us at [email protected], write to us at Strelley Hall, Main Street, Strelley, Nottingham. NG8 6PE.

Any sharing of personal data must have an appropriate lawful basis and be explained in the relevant privacy information. Consent to receive our marketing does not automatically authorise another organisation to use your information for its own marketing.

How we use cookies

Cookies are small files stored on your device. Websites may also use similar storage and access technologies, such as tracking pixels or local storage. These technologies can support website functions, remember preferences or collect information about how a website is used.

Our website uses traffic analysis to understand which pages are used and help improve the website. The technologies, providers, purposes and durations must be explained in the website’s cookie information. Where these activities involve personal data, the UK GDPR also applies.

Storage or access that does not qualify for an exception under the Privacy and Electronic Communications Regulations requires your prior consent. Some strictly necessary uses and certain narrowly defined statistical or appearance-related uses may qualify for an exception. Statistical or appearance-related exceptions require clear information and a simple, free means of objecting. An exception must be assessed against the actual use of the technology; it does not apply automatically to all analytics.

Where consent is required, technologies must not be activated before you give it, and you must be able to withdraw consent. You can also manage cookies through your browser settings, although blocking some cookies may affect website functionality. Browser settings are not a substitute for a compliant website consent or objection mechanism.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be emailed to [email protected], or addressed to Strelley Hall, Main Street, Strelley, Nottingham. NG8 6PE.

If you are concerned about how we handle your personal data, you can complain by emailing [email protected] or writing to Strelley Hall, Main Street, Strelley, Nottingham, NG8 6PE.

We will acknowledge your complaint within 30 days of receipt, investigate it without undue delay, keep you informed as appropriate, and communicate the outcome without undue delay. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Further information is available at www.ico.org.uk.